DELIVERY INFORMATION

Free Shipping

1. We ship to Belgium, the Netherlands, France, Germany, and Luxembourg.

2. We offer free delivery for orders above 69,00 €

3. For orders that do not qualify for free shipping, a fee of € 5.00 will be charged. 

 Shipping Times

1. Belgium: Up to 48 hours.

2. France, the Netherlands, Germany, and Luxembourg: Up to 5 working days. 

Delivery times may be longer during major events, holidays or unforeseen circumstances.

Receipt of an order 
Upon receipt of the order, please inspect it to ensure that it is intact and undamaged. Customers must sign for the order before opening the product packaging for inspection. If the package or seal has been damaged during shipping, the customer has the right to refuse the package. If the outer packaging and the seal are not damaged but parts of the product are missing when opening the packaging, please contact the ALPHATEC INNOVATIONS Service Center and keep the packaging in its original condition. 
In case of a quality problem of the product discovered after receipt of the package, please contact the ALPHATEC INNOVATIONS Service Center for assistance.

Modification of the delivery address

The modification of the delivery address of an order is not supported once the order has been placed.

Refusal of order

 In case of refusal of delivery by a customer, the delivery service of ALPHATEC INNOVATIONS will keep the order for 14 days by confirming the refusal. On the 15th day, the order will be shipped back to the ALPHATEC INNOVATIONS warehouse. Once the order arrives at the warehouse, ALPHATEC INNOVATIONS will take care of the refund.

Contact

If you have any further questions, please don't hesitate to contact our customer support via phone or e-mail.

ALPHATEC-INNOVATIONS 

Address: Avenue de Bâle 8a Evere 1140, Belgium

Telephone: +32 27/05.56.04

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.