TERMS OF USE

TERMS OF SALES

These General Conditions of Sale apply to the purchase of the Customer and to the Contract that the Customer concludes with the Seller. Please read carefully the terms and conditions so that the Customer knows his rights and obligations. You can save or print these terms and conditions of sale for future reference and reading. The Seller will also retain the full text of the Agreement and make it available to the Customer upon request.

NOTE: The products offered on this Xiaomi website are sold by ALPHATEC INNOVATIONS, BELGIUM, whose head office is located at Avenue de Bâle 8a Evere 1140, Belgium. and for the purposes of these general conditions of sale is the "Seller".

Legal Statement, Privacy Policy, Platform Specification, Notices, Announcements, Operating Rules, Operating Rules, Help Documents and Reminders, if Available to Customer on the Website prior to the performance of these Terms, will be additional agreements to these Terms, and will form an integral part of this Agreement with the same legal force. If you use the services of this platform, it will be considered that you accept the additional agreements above. These terms and conditions apply from September 20, 2018. 

1. DEFINITIONS

1.1. Contract or Agreement: the contract governed by these Conditions resulting from an offer by the Seller to sell Products to the Customer and acceptance by the Customer of the Seller's offer. The Contract will be concluded in Belgium. 
1.2. Customer: The Customer, the natural person who placed an order with the Seller. If the Client is not of legal age to conclude a contract with the Seller, the Customer may use the Services only with the participation of a parent or guardian. In addition, the Seller reserves the right to refuse service, terminate accounts, terminate the Customer's right to use the Services, delete or modify the content, or cancel orders at any time.

1.3. Product (s): the hardware products offered for sale by the Seller on the Website requiring transportation and physical delivery to the Customer. 
1.4. Seller: ALPHATEC INNOVATIONS, BELGIUM, whose head office is located at Avenue de Bâle 8A 1140 Evere, Belgium.

1.5. Conditions: these General Conditions of Sale of the Seller. 
1.6. Website: https://www.xiaomi-belgium.be/ and all relevant subdomains.

2. APPLICABILITY

2.1. These Terms apply to all offers, contracts and deliveries of the Seller on the Website unless otherwise agreed.

3. RATES

3.1. The Seller's selling prices are indicated on the Website and include all rights, charges and other charges applied on Seller's sales, including VAT (if any).
3.2. All prices and information on the website are intended to be accurate and complete; however, in some situations, price and other errors may occur. The Customer is not entitled to rely on a price that is clearly or significantly less than the retail price in effect for that Product. In the event that the price published by the Seller for a Product is manifestly or substantially less than the retail price in effect due to the Seller's price error, the Seller has no obligation to sell at that price and will have the right to cancel the Contract with the Customer prior to dispatch and delivery. Accordingly, if the Seller offered a Product or Service at a price substantially or obviously higher than the retail price in effect for that Product because of
3.3. Unless otherwise stated on the Site and in the ordering process, Seller's delivery and administration charges are included in the final price payable for the Products. Any fees or charges that will be added to the price of the Product will be visible to the Customer during the ordering process and before the Customer places the order. 
3.4. The shipping costs of the Products are specified on the shipping page of the Website and specified during the ordering process. 
3.5. Payment will be made by debit or credit card or any other means of payment offered on the Site. Any refund to the Customer will be made on the same card or by any other means of payment.

4. THE CONTRACT

4.1. Contracts will only be concluded through the website. 
4.2. When the Customer has placed an order on the Website, the Seller will send the order information by e-mail. Until the receipt of this email, the Customer has the right to cancel the order and terminate the Agreement.
4.3. Customer understands and agrees that information such as Products and prices displayed by the Seller on the Website, despite Seller's best efforts, may contain exceptional errors. The order information data created by the system is automatically generated by the computer information system according to the content that the Customer has filled. A contractual relationship will be considered as established between the Customer and the Seller only after receipt of a confirmation e-mail sent by the Seller to the Customer concerning the Products that will actually be sent directly to the Customer. If the Customer orders several Products in a single order and the Seller only confirms by e-mail the order and delivery of certain Products, the Customer and the Seller establish only a contractual relation concerning the Products which have been confirmed and which will actually be sent directly to the Customer. A contractual relationship is established between the Customer and the Seller with respect to other Products that are actually sent directly to the Customer only if the Seller actually sends other Products ordered directly to the Customer.
4.4. Each Contract must be paid before delivery by credit or debit card or by any other means offered on the Website. The products will be shipped only after verification by the Seller of the payment made by the Customer.
4.5. The Customer is solely responsible for the payment of fees charged by his bank, his card company or any other provider of the payment option chosen by the Customer. The Customer understands and agrees that Seller implements the method of first payment before delivery. The required payment paid by the user for the timely, complete and legal purchase of products is part of the contract offer that you send to sellers, is also the premise that sellers will deliver the products to the user. If you do not make the payment in a reasonable manner or at the specified time, the seller will have the right to cancel the order.

5. EXECUTION OF THE CONTRACT

5.1. The order and the Customer's Contract will be processed and executed when the Seller has received payment from the Customer. The Seller is not obliged to ship the Products until it has received full payment for the price of the Product concerned.
5.2. The seller focuses on expanding the business to the end consumers, so the supply service is not allowed. In other words, the Seller will only act at the retail level and the number of products that can be purchased from the Seller will be limited. The provisioning service refers to the behavior by which a customer's primary or major business is to purchase the products through the website and to resell those products to their direct customers. If the Seller finds that the Customer has the reseller records of the Products purchased on the Website, the Seller shall have the right to no longer allow that Customer to purchase the Products, and it is possible to permanently close the account of that Customer. and D' prohibit the Customer from re-registering the Customer's account on the Seller's Website for a certain period. This resale prohibition also applies to Products purchased by the Customer on behalf of the unit with the purchase method of the Government and the group of companies on the Website. Liability and loss caused by the sale or resale by the Customer of Products on the Website are the responsibility of the Customer and have nothing to do with the Seller.
5.3. If the Seller publishes the limited quantity of certain Products on a page of the Website, and if you plan to purchase more than the limited quantity of the Products, please contact the Seller. The Seller has the right to cancel the order that the Customer has placed for a quantity greater than the limited quantity. The above-limited quantity may apply to multiple individual customer accounts in certain situations. In this respect, if the Customer places orders on more than one account within a certain period of time, the number of individual orders accumulated must not exceed the limit quantity of the Products, provided that the Seller determines that the actual purchaser of these individual orders is one and the same person or is closely related to another customer by the delivery address, the IP address of the order, the contact number, the recipient and other information. In such circumstances, if the total purchase quantity of the multiple orders exceeds the limit quantity of the Products, the Seller has the right to cancel the orders concerned. Xiaomi has the right to decide whether or not to close the Customer's Xiaomi Account based on this situation and whether or not to prohibit the Customer from re-registering a Customer Account on the Xiaomi Website within a certain period of time.
5.4. Seller will do its best to respond to Customer's requests, avoiding Products that Customer buys are out of stock. But due to technical obstacles and various factors that are difficult to control and avoid, the Seller cannot guarantee that all the Products requested in the order placed by the Customer will be in stock. If the Products ordered by the Customer are out of stock, the Customer and the Seller have the right to cancel the order, and if the Customer has already paid, the payment will be refunded to the Customer.
5.5. When the Customer places an order, the Customer must indicate the name of the recipient, his contact information, the delivery address, the mode of execution of the contract and any other content of the Products that the Customer wishes to purchase. Purchased Products will be delivered to the delivery address indicated. Losses caused by the change of the Customer's contact person or related delivery information are the responsibility of the Customer.
5.6. For Products purchased by the Customer, the Seller will send the Products to the delivery address indicated by the Customer through the logistics company (except outside the delivery area). Xiaomi and the Seller cannot be held liable for any detrimental damage or other consequences resulting from the behavior and meaning of the recipient. If signing and confirmation are required, please sign for the products after reading the relevant terms.
5.7. You must accurately fill in the actual name of the Customer, it's delivery address and contact details. If the order is delayed or not delivered due to the following circumstances, the merchant will not assume the corresponding responsibilities and reserves the right to unilaterally cancel the order: The delivery address, contact details, etc. are incorrect, non-existent or insufficiently detailed; The delivery person contacts the recipient twice via the reserved mobile phone number, which cannot connect or answer; The cost and consequences of the repeated delivery of the Products resulting from the fact that no one signs for express delivery; Cases of force majeure, such as natural disasters, martial law, strikes, riots,
5.8. The content of the product/service promotion, the price of the parameters, the quantity and the availability of the product/service information on the website may change at any time, therefore the website may not give a special notice. Due to the huge amount of information about the Products / Services on the platform, although the Website will do its best to ensure the accuracy of the information on the Products / Services you are viewing, expect that the information displayed on the platform may have some delay or error for objective reasons such as known Internet technology factors. If you notice that the product/service information is wrong or in doubt, do not place the order or accept the service,
5.9. If the order is canceled for any reason, the F code (the product purchase qualification) used to purchase the Products, and the coupon used for payment, etc. are invalid due to use and cannot be used again. In case of cancellation of the order by decision of the Seller, the benefit of a coupon in possession of the Customer before the order may be refunded, at the request of the Customer, if Xiaomi or the Seller has special rules, if the good is not valid because of its use, it will be treated in accordance with the special rules announced by Xiaomi or the Seller.
5.10. Other situations of termination of employment: Xiaomi reserves the right to limit all or part of your rights in exceptional situations, to cancel unexecuted orders or cancel your Xiaomi account if you encounter any of the following situations: 1 You assign the normal operation of the website or the services provided by the website to other users through online attacks and mass ads; 2 You repeatedly post information unrelated to the Products or services sold in the comment or consultation area; 3 You are looking for benefits by inappropriate means (such as plug-in tools, network attacks, etc.); 4 You refuse the Products several times or refuse to accept services without objective reasons and in no case because of the quality of the Products / Services; 5 You engage in claims or resale activities through account purchase (such as wholesaling, retailing); 6 The information you provide (including, but not limited to, name, phone number, ID number, email address, etc.) is false, inaccurate or incomplete; 7 You have other serious behaviors that affect the normal order of operation of the platform or illegal activities. 6 The information you provide (including, but not limited to, name, phone number, ID number, email address, etc.) is false, inaccurate or incomplete; 7 You have other serious behaviors that affect the normal order of operation of the platform or illegal activities. 6 The information you provide (including, but not limited to, name, phone number, ID number, email address, etc.) is false, inaccurate or incomplete; 7 You have other serious behaviors that affect the normal order of operation of the platform or illegal activities. 
5.11. In case of termination of your account on the Website, for the order generated during the period of validity of the account, Xiaomi may inform you and decide to close the order or to proceed with the delivery. 
5.12. Once your account on the website is terminated, your right to use the services on the website will terminate. Xiaomi is not responsible to you for the termination of this Agreement in accordance with the provisions of these Terms, including the termination of your User Account and the deletion of your User Content; Xiaomi is not obligated to provide you or a third party with information generated by your use of the services on the Site.

6. RIGHT OF WITHDRAWAL

6.1. The customer (as a consumer) has the right to terminate the contract within 15 days without giving reasons. 
6.2. The withdrawal period will expire after 15 days from the date on which the Customer physically takes possession of the Product. 
6.3. To exercise his right of withdrawal, the Customer must inform the Seller at the address below of his decision to withdraw from the Contract by an unequivocal statement (for example, by post or email)
6.4. The Customer may also use the model withdrawal form on the Seller's website, but this is not mandatory. If the Customer elects to use this form, he may also electronically complete and submit the model withdrawal form or other unequivocal statements on the Website. If the Customer makes use of this option, the Seller will promptly notify the Customer of receipt of such withdrawal on a durable medium (e.g. by e-mail). 
6.5. To respect the withdrawal period, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the expiry of this period.

7. OBLIGATIONS OF THE CUSTOMER DURING THE WITHDRAWAL PERIOD.

7.1. During the withdrawal period, the Customer must handle the Products and packaging received with the utmost care. The Customer shall only unpack or use the Product to the extent necessary to determine the nature, properties, and operation of the Product. As an indication, the Customer may only unpack, use and inspect the Product to the extent that this would be permitted if the Customer had purchased the Product in physical premises such as a store or point of sale. 
7.2. The Customer will be responsible for a decrease in the value of the Product if the Customer has used, damaged or otherwise disposed of the Product in a manner that does not conform to what is permitted by clause 7.1.
7.3. The Customer will not be liable for any reduction in the value of the Product if the Seller has not provided all the information on the right of withdrawal that the Seller is required to provide by law before entering into the Agreement.

8. EXERCISE OF THE RIGHT OF WITHDRAWAL AND ASSOCIATED FEES

8.1. If the Customer terminates the Agreement, the Seller will reimburse the Customer for all payments received from the Customer, including delivery charges (with the exception of additional charges resulting from the Customer's choice of a delivery type other than the type of delivery. standard delivery offered by the Seller), without undue delay and no later than 15 days after the Seller has been informed of the termination of the Contract. 
8.2. The Seller will make this refund using the same means of payment as those used by the Customer in the initial transaction unless the Customer has expressly agreed otherwise; in any case, the Customer will not incur any costs as a result of this refund.
8.3. The Seller may withhold the refund until the Seller has received the Products in return or the Customer has provided proof that he has returned the Products, whichever is the earlier.
8.4. The Customer must return the Products as soon as possible and in any case no later than 15 days from the date on which the Customer has notified the Seller of the termination of the Contract. The deadline is respected if the Customer returns the Products before the expiry of the period of 15 days. The Customer will return the Products themselves, accessories and free gifts when returning the Products. Free gifts include items, points, vouchers, coupons, etc. If the gifts are not returned at the same time, the Customer agrees to pay the gifts in accordance with the price of gifts indicated in advance at the request of the Seller.
8.5. The direct costs of returning the Products by post are the responsibility of the Customer. If the Product can not normally be returned by post, the Customer shall bear the direct costs of returning the Products. The cost is estimated at a maximum of around EUR 20 (or the equivalent value in other currencies). 
8.6 The Customer is liable only for any reduction in value of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and operation of the Products.

9. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL 

The Seller is not obliged to accept the withdrawal and refund the purchase price in case of: 
9.1.1. fast perishable products or products with limited shelf life; 
9.1.2. sealed software, memory (for example, SD or USB memory), audio or video recordings if such Products have been unsealed after delivery to the Customer; 
9.1.3. the Product has been customized or manufactured to the Customer's specifications to the extent that the Seller has clearly indicated on the Website or confirmed in the order confirmation that such Products are excluded from the right of withdrawal and return. 

10. FORCE MAJEURE

10.1. In case of force majeure (including, but not limited to, strikes, extreme weather conditions), Seller's obligations under the Contract shall be suspended for the duration of the Force Majeure Event.

11. PRODUCT WARRANTIES

11.1. The warranties on the products offered to the Customer will not limit or have any adverse effect on Customer's rights and remedies under the Consumer Protection Laws. 
11.2. Product warranties are available on the seller's website.

12. DEFECTS AND REMEDIES

12.1. A Product is defective or non-conforming if it does not conform to the manufacturer or the Seller's description or if it cannot be used for normal purposes. The Product is also defective if it is not of normal quality and does not work as one might reasonably expect. 
12.2. If a Product proves defective during installation or use or if the Product does not comply with the Contract, the Customer must inform the Seller within 2 months of the detection or identification of the defect or non-compliance by the Customer but no later than 1 year after the delivery date. 
12.3. If the Customer is a consumer, any defect or non-conformity must be notified to the Seller no later than 2 years after the date of delivery.
12.4. If the Product is defective or non-compliant, the Customer may ask the Seller to remedy the defect. The Seller is entitled to determine whether the Product will be repaired or replaced. If the Seller refuses to remedy the defect or if, within a reasonable time, the repair fails, the Customer has the right, at its discretion, to return the Product and demand a refund, or an appropriate price reduction if the Customer decides to keep the defective Product. The client's right to claim damages under the law is not affected. 
12.5. Claims for defects or non-compliance cannot be made against the Seller and the Seller will have no liability to the Customer if and to the extent that:
12.5.1. The defect occurs or is due to the misuse or misuse of the Product by the Customer, fire, contact with liquid or similar causes outside the Product; 
12.5.2. The defect is caused by the use of the Product by the Customer for purposes not foreseen or contrary to the instructions, manuals or instructions of the manufacturer or the seller; 
12.5.3. The defect results from a clean or unauthorized repair of the customer or the use of non-original spare parts or components.

13. COMPLAINTS AND DISPUTE RESOLUTION

13.1. If the Customer has a complaint concerning the management of the Contract or the provision of the Seller's services in connection with the purchase of the Products by the Customer, the Customer may contact the Seller via telephone numbers, e-mail address, Internet links or postal addresses indicated on the Website. In order for the vendor to process a complaint by phone or email, please provide the following information:

Order Number, 
Customer Name and Address, 
Email Address, 
A description of the basis of the complaint, and what remedies or actions are required from the Seller.

13.2. The Seller will not process or respond to complaints arising from the use of social media (e.g. Facebook, Twitter) unless this option is offered on the Website. 
13.3. Customer will receive a response to the claim within 15 days. 

14. EXPORT

14.1. The products are manufactured in accordance with specifications and are intended to be used in the countries of the European Economic Area or in Switzerland (EEE). Warranties and remedies available to customers located in this region may not apply to customers who purchase products outside of this region.
14.2. The Agreement and all Products are subject to applicable export control laws, including, but not limited to, US export control laws and the Customer's own jurisdiction. Customer may not export any Product purchased from the Seller to a country, territory or any part of the country if export control laws prohibit it. Prohibited countries and territories include Cuba, Iran, Syria, North Korea, Sudan, and the Crimea region. If the Customer intends to export any Product purchased from the Seller to another country, the Customer must first obtain the required export licenses (or other governmental authorizations). Customer may not purchase Products for resale or transfer.

15. THIRD PARTY 

15.1. If other third-party sellers, with the exception of Xiaomi, sell their own products, provide their own services or software through the Website, Xiaomi only provides network platform services for third-party vendors. In addition, Xiaomi provides links to affiliate websites and other businesses. Xiaomi will conduct the audit and screening as much as possible, but Xiaomi will only provide an internet platform or promotional service to third-party vendors.
15.2. You have the right to choose to use the payment method provided by Xiaomi. You understand and confirm that the payment service is provided by a third party having the legal qualifications for the users. The conditions and standards applicable to this payment service are determined by you and by the payment service provider. 
15.3. You agree that Xiaomi has the right to send order information, promotions, advertisements or advertising links to you and your designated recipient by mail, SMS, phone, etc.
15.4. In order to facilitate your use of Xiaomi's logistical, financial, communication and related services, following the privacy policy available on the Website, you agree and authorize Xiaomi to transmit the information provided and formed when registering your account and use of the Website's service to other relevant Xiaomi service providers, or to obtain the information provided and formed during your registration and your use of related services from other applicable Xiaomi service providers. Xiaomi may cooperate with third parties to provide you with related services. At the same time, in order to better provide you with services, recommend products/services and conduct market research and data analysis of information, Xiaomi may disclose your relevant information to its associates. In such circumstances, Xiaomi has the right to provide your relevant information to this third party according to the privacy policy available on the Website.
15.5. If you do not make a clear service request, Xiaomi will not take the initiative to provide you with paid services over the phone or otherwise. If you accept the above services, Xiaomi will not be responsible for these services. 

16. GENERAL 

16.1. These Terms and any Agreement and Dispute between the Seller and the Customer are subject to the Belgian law, and the parties submit any dispute to the exclusive jurisdiction of the competent courts of Belgium. 
16.2. If the customer is a consumer, section 15.1 does not constitute a restriction of the consumer's rights under consumer protection laws to enforce those laws and to submit any claim, dispute or dispute to the competent courts of the EEA country where the customer is located or from which the purchase is made. Nothing herein restricts the customer's use of the ODR under clause 13.
16.3. If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity of the remaining provisions of these Terms.

CONTACT DETAILS

If the Customer has any questions, complaints or comments after reading these Terms and Conditions, please contact the Seller via the Website or e-mail, or at the Seller's address:

ALPHATEC-INNOVATIONS 

Address: Avenue de Bâle 8a Evere 1140, Belgium 

Telephone: +32 27/05.56.04

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.